Privacy Policy

The privacy of our customers is very important to us. The personal information we collect from you during the ordering process on our website ( ie name, address, email and telephone number if supplied) is used for the purpose of providing services and products to you. This forms part of our contract together. We do not engage in any email or direct marketing unless requested by you. We never rent, sell or trade customer information with other businesses. We do not disclose personal information to any outside organisations unless legally obliged to do so. We use a local company ( Scratch Creative in Kendal) to host and manage our website.

If you have agreed for us to do so, personal information (as noted above) plus a brief record of your order history, is retained in a manual file as long as you remain active. This information is removed after one year if there is no further activity (excepting data that we are legally required to keep such as for tax purposes) All data is kept and disposed of securely. We also keep a paper copy of the original order for 3 months in case of query.

Personal information is retained to enable us to contact you in case of query regarding your order, to send out updated product information when requested by you and to record any special requirements that help us to maintain a personal and effective service.

You can request to see the personal information we hold or to ask us to correct or delete it. Please email your request to jenny@treeol.co.uk

Children ( under18) - For their protection, we ask that children do not submit information to us without the consent of the parent or guardian.

Security

When you order through this website, all your credit or debit card details are dealt with by PayPal on their secure site. All personal information supplied to Paypal as part of the financial transaction, is covered by their own security and advanced encryption technology. Every transaction is monitored by Paypal 24hrs per day to prevent fraud, email phishing and identity theft. When you register with Paypal services you will need to agree to their own "User Agreement" which includes their Privacy and Security Info.

We do not take any debit or credit cards at Tree of Life Inspirations.

We do not have access to your financial details. We receive notification by email of ( 1) your order with name, address, email and telephone no if supplied and (2) notification of the final amount paid. These documents are deleted online once processed.